PRIVACY POLICY

‌INTRODUCTION

This Privacy Policy sets out the privacy policies and practices of MC Commercial Inc. (referred to as “MC Commercial Inc.”, “our”, “us” or “we”) with respect to the collection, use, and disclosure of personal information in respect of individuals with whom we interact, including relating to:

the Site provided in association with, including the establishment of user accounts to access certain

features and functionality available at www.geappliances.ca (the “Site”)

appliance Orders or part Orders submitted to us by phone, email or on-line (the “Orders”)

appliance Service requests submitted to us by phone, email or on-line (the “Service”); and

Customer satisfaction Surveys conducted by us, or for us by third party service providers, by phone, email or on-line (the “Surveys”).

In this Privacy Policy, “personal information” means information about an identifiable individual, as further defined under the applicable laws of Canada. This Privacy Policy has a limited scope and application. Consequently, the rights and obligations contained in this Privacy Policy may not be available to all individuals or in all jurisdictions. If you are unsure if or how this Privacy Policy applies to you, please contact our Privacy Officer for more information.

‌CHANGES TO THIS PRIVACY POLICY

We reserve the right to make changes to this Privacy Policy. The changes will be effective on us providing notice of the changes by posting such notice on the Site, or by other reasonable means. Any changes made to comply with the law will be effective immediately. You agree to regularly review this Privacy Policy to be aware of any changes.

COLLECTION AND USE OF INFORMATION

For the purposes outlined in this Privacy Policy, we collect information in respect of the individuals with whom we interact, including:

Information you provide. This includes information you voluntarily provide when you:

sign up to receive emails from us, register as a user to use the portions of the site that require such registration, update your information, or use the Site. For example, when you sign up to our mailing list, we collect your name, email address and such other information as we may require for the purposes of adding you to our mailing list;

submit Orders for product, parts or appliance Service. For example, when you place Orders, or request Service, we collect your name, email address and such other information as we may require for the purposes of processing your order or request, providing the requested products, parts or

services, billing for same, and to contact you in connection with your order or request; and

respond to customer satisfaction Surveys. For example, when you agree to respond to or participate in our Surveys and provide us with information, we collect your name, address, your specific survey responses and such other information as we may require for the purposes of training and improvement of our service network.

Information from your use of the Site. This includes information collected in our server logs (such as browser type, pages visited, referring page, IP address, date and time stamps, other statistics, and errors), through ‘cookies’ (such as saving your login information and storing session information), and about the device you are using to access the Site (such as hardware and operating system details). Cookies are used primarily to remember information about you and serve up customized web pages to your web browser when revisiting a web page. We use traffic log cookies to help us provide you with a better website experience and identify which pages are being used. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for a variety of purposes, including:

to provide the Site to you, this includes processing your registration as user, where applicable, maintaining your information in our database, and communicating with you;

to process your orders for product, parts or appliance services; including in respect of the payment, shipping and warranties for same;

to enable us to publish your ratings, reviews, forum postings, or related user content, as provided by you;

to maintain and improve user experiences and overall quality of the Site, our products and services, and to develop new sites and improve our products and services. This includes training of our Service personnel, diagnosing problems with our products or systems, administering the Site, and analyzing how the Site is being used;

to answer your questions, to provide you with products or services you have requested, and to inform you of additional products and services provided by MC Commercial Inc., by affiliates of MC Commercial Inc., or by our business partners; and (f) for additional purposes that may be identified at or before the time that the information is collected, or that you subsequently consent to.

‌HOW WE MAY DISCLOSE PERSONAL INFORMATION

We may disclose personal information for the following purposes:

1. a) to employees, contractors, third party service providers and to affiliated entities in order to carry out work on our behalf. These third parties and affiliates maybe in Canada, the United States of America, Mexico or in other parts of the world;

as required or permitted by law and to law enforcement agencies, including the laws of the parts of the world in which your personal information is stored, and private parties for the purposes of investigating fraud or other offences;

to another party during the course of, or completion of, a change in ownership of or the grant of a security interest in, all or a part of MC Commercial Inc. through, for example, an asset or share sale, or some other form of business combination, merger or joint venture, provided that such party is bound by appropriate agreements or obligations and required to use or disclose your personal information in a manner consistent with the use and disclosure provisions of this privacy policy, unless you consent otherwise; and

as consented to by you from time to time, including to fulfill any other purposes that are identified when the personal information is collected.

CONSENT

By submitting personal information to us through your registration or otherwise by: (i) using the Site;

(ii) submitting your Order; (iii) requesting Service; (iii) participating in a Survey; we will assume that you consent to our collection, use and disclosure such personal information as described in and in accordance with this Privacy Policy and as permitted or required by law.

In addition, you may change or withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us at Servicerequest@Mabe.Ca or 1-800-361-1100. In some circumstances, a change in or withdrawal of consent may severely limit or even prevent our ability to provide our Services to you. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to Privacy Manager, 5420 North Service Rd, Suite 300, Burlington, ON, L7R 5B6.

COOKIES

Like many website owners, our Site uses automated data collection tools such as Cookies to collect certain information. “Cookies” are small text files that are placed on your hard drive by a Web server when you access our Services. We may use both session Cookies and persistent Cookies to identify that you’ve logged in to the Services and to tell us how and when you interact with our Services. We may also use Cookies to monitor aggregate usage and web traffic routing on our Services and to customize and improve our Services. Unlike persistent Cookies, session Cookies are deleted when you log off from the Services and close your browser. Although most browsers automatically accept Cookies, you can change your browser options to stop automatically accepting Cookies or to prompt you before accepting Cookies. Please note, however, that if you don’t accept Cookies, you may not be able to access all portions or features of the Services. Some third-party services providers that we engage (including third-party advertisers) may also place their own Cookies on your hard drive. MC Commercial Inc. does not control these third party Cookies and they are also not subject to this Privacy Policy.

Our Site may also use a technology provided by third parties called “tracer tags” or “Web beacons” which are tiny graphic files embedded in a website or email that send information from your browser back to the Web beacon’s originating server. This technology allows us to understand which pages you visit on our Site and the sites you visit before and after ours and is used to help us optimize and tailor our Site for your visits to our Site. MC Commercial Inc. does not control these third party “tracer tags” or “Web beacons” and they are also not subject to this Privacy Policy.

LINKS

The Site may contain links to other sites. We are not responsible for the privacy practices or the content of such sites. You should review the privacy policies of the sites that you visit. This Privacy Policy applies solely to information collected by us in connection with the Site.

SECURITY

We use reasonable efforts to protect against the loss, misuse, and alteration of personal information with security measures appropriate to the sensitivity of the information we collect. However, it is possible that any information transmitted via the Internet may be intercepted by unknown third parties. We therefore encourage you to carefully ensure security through virus screening software, browser settings, the setting of passwords that are known only to you and are difficult to guess, and other security measures available to individuals and/or companies. The security of your personal information is important to us, please advise our Privacy Officer immediately of any incident involving the loss of or unauthorized access to or disclosure of personal information that is in our custody or control.

RETENTION

We retain personal information of users for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.

OPT-OUT

Subject to applicable laws and reasonable notice, you are given the opportunity to: (i) opt out of receiving communications from us, or participating in a Survey; or (ii) remove your personal information related thereto from our records. If you wish to opt out of receiving further communications or participating in a Survey, please contact us by email or phone using the contact information provided below.

CORRECTIONS/CONTACT

You may contact us to modify or correct any of your personal information that is under our control. You may also direct a written complaint regarding

compliance with this Privacy Policy to us and, within a reasonable time upon receiving the written complaint, we will review your complaint and, as appropriate, conduct an investigation into the matter. Within a reasonable time of concluding the investigation, we will inform you whether the complaint will be allowed or denied. If allowed, we will take appropriate measures necessary to rectify the complaint.

When requesting access to your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. In the event that we cannot provide you with access to your personal information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.

In some circumstances, we may not agree with your request to change your personal information and will instead append an alternative text to the record in question.

Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices.

We have appointed a Privacy Officer to oversee compliance with this Privacy Policy. If you have any questions, concerns or complaints regarding our Privacy Policy or the manner in which we or our service providers treat your personal information, please contact us at:

MC Commercial Inc.
ATTENTION:LEGAL DEPARTMENT, PRIVACY OFFICER ADDRESS: P.O. BOX 5345, BURLINGTON, ONTARIO, L7R 5B6
EMAIL: Privacy.Manager@geappliances.ca TELEPHONE: 1-800-561-3344 INTERPRETATION OF THIS PRIVACY POLICY

It is our policy to comply with the privacy legislation within each jurisdiction in which we operate. Sometimes the privacy legislation and / or an individual’s right to privacy are different from one jurisdiction to another. This Privacy Policy has a limited scope and application. Consequently, the rights and obligations contained in this Privacy Policy may not be available to all individuals or in all jurisdictions.

Any interpretation associated with this Privacy Policy will be made by our Privacy Officer. This Privacy Policy includes examples but is not intended to be restricted in its application to such examples, therefore where the word ‘including’ is used, it shall mean ‘including without limitation’.

This Privacy Policy does not create or confer upon any individual any rights, or impose upon MC Commercial Inc. any rights or obligations outside of, or in addition to, any rights or obligations imposed by applicable laws. Should there be, in a specific case, any inconsistency between this Privacy Policy and such laws, this Privacy Policy shall be interpreted, in respect of that case, to give effect to, and comply with, such laws.