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DISHWASHERS

My dishwasher does not drain the water out.

If your dishwasher is not draining, you may see water at the bottom of the tub. If excessive water is standing in the bottom of dishwasher, there are a few things that can cause this issue.

Check for a blockage:

On models with a Fine and Ultra Fine filter, remove and check the Ultra Fine filter and Fine filter underneath.
On models without an Ultra Fine filter at the bottom of the tub, 1-2 cups of clean water covering the bottom of the tub is normal.
On models with an Ultra Fine Filter, water in the sump (filter area) is normal, but should not cover the bottom of the dishwasher.
Make sure there is not paper or large objects covering or blocking the sump area in the rear of the tub. Clear out large pieces of food from the bottom of the dishwasher, like noodles, lettuce, bones, etc.
Check the drain hose where it connects below the sink for blockage or a kink in the hose. New dishwashers come with a white corrugated drain hose, which should be used. Re-using old, worn out drain hoses may promote kinking and blockage.
Make sure the kitchen sink drain is not clogged. If a disposer is installed, run the disposer to clear the drain system. Do not put hands into the garbage disposer, as serious injury could result. You should always turn on your garbage disposer prior to running the dishwasher to clean out any food or debris within the drain system.
If an air gap is installed, remove the cap and remove any debris. Clearing the air gap will allow water to flow better as the dishwasher drains.
If a disposer was recently installed or replaced, make sure the drain plug inside the disposer was removed. Instructions for removing the drain plug are in the disposer's installation instructions.
Do not use drain cleaner in the dishwasher.

Detergent type and amount:

Using the wrong type or too much detergent can cause sudsing that can prevent the dishwasher from draining.

Installation

The dishwasher drain hose must contain a high drain loop for the dishwasher to be able to drain. The high drain loop must be attached to the underside of the counter and attached to the sink at a specific height. Measure the height from the floor to the highest point of the drain hose and make sure the height matches what is in the installation instructions.
If a disposer was recently installed make sure the drain plug inside the disposer was removed. Instructions for removing the drain plug are located in the disposer's installation instructions.

If the above suggestions do not resolve the issue, service may be needed.

My dishwasher is beeping and/or the lights are blinking.

Dishwashers equipped with an electronic control may display blinking lights or have beeping sounds. This alerts the user that the dishwasher may need attention.

Since the lights and sounds mean different things on different models, it is best to refer to your Owner's Manual for an explanation of the various blinking lights and beeping sounds.

The lights and sounds common to most electronic models are:

A beeping sound every 30 seconds: Indicates the dishwasher door was unlatched during the cycle. Close the dishwasher door to resume the cycle.
Blinking “Start/Reset” light: Indicates that the dishwasher has been reset and is in the process of turning off. This light will blink for 75 to 90 seconds, depending on the model.
Other blinking lights or beeping sounds may indicate a problem with the dishwasher caused by power surges. Try pressing the “Start/Reset” pad to reset the dishwasher and wait 2 minutes. If the problem persists, reset (reboot) the dishwasher by turning off power to the unit at the house circuit breaker/fuse box for 30 seconds. Restore power and the dishwasher should function normally.

If the above suggestions do not resolve the issue, service may be needed.

How do I get the best performance from my dishwasher?

There are four important factors for good wash performance in all areas of your dishwasher:

Loading the dishes
Water temperature
Detergent
Rinse Aids

Loading

Top Rack - The top rack is for glasses, cups and saucers.
Cups and glasses fit best along the sides.
This is also a good place for dishwasher-safe plastics and all kinds of odd-shaped utensils.
All items should be placed facing down towards the spray arm.
Do not block wash system parts including spray arms and towers located in the lower and/or upper racks.
Bottom Rack -Large items such as broiler pans and cookie sheets should go along the sides.
Load platters, pots and bowls along the sides, in corners, or in the back, and at an angle so that water can come up, in and around them.
On most models, a wash tower rises through the center of the bottom rack during the cycle. Do not block the circular opening through which this tower rises.
Some models have a mid-level spray arm - it is important not to block this arm. Spin the spray arm before each load to make sure it is free to rotate.

Water Temperature

The entering water must be at least 120 degrees Fahrenheit and not more than 150 degrees Fahrenheit.
The water temperature can be checked with a candy or meat thermometer by turning on the faucet nearest the dishwasher. Place the thermometer in a glass and let the water run into the glass until the temperature stops rising.
Let the water run in the sink until it gets hot before you start the dishwasher.

Fresh Detergent

It is important to keep your detergent fresh and dry.
Discard detergent if it gets old or lumpy because old detergent may not dissolve and can leave a gritty residue.
Store the detergent in a closed container.
Do not put detergent into the dispenser until you're ready to wash dishes. It might not stay fresh or dry.

Rinse Aid

Rinse Aids allow water to sheet off glass and dinnerware which prevents spotting and improves overall drying performance.

For more information about getting the best performance from your dishwasher, consult your Owner's Manual.

My dishwasher will not run or does not start.

If your dishwasher will not start, but has power (light or sound), then there are a few things you can do to get the dishwasher to run again.

Is the Control Lock feature on?

Control Lock Feature: Electronic models have a child lock-out feature to prevent the dishwasher from accidentally being turned on. Make sure the Lock feature is turned “OFF” according to the instructions in your Owner's Manual.

Door Not Latching Properly

Make sure there is nothing preventing the door from closing securely, like trim, insulation, the countertop, etc.

Is Delay Start on?

On models with a delay hours button, the delayed start feature may be activated.

Sleep Mode:

Some models have a Sleep/Sabbath Mode, which turns off all lights and sounds to turn this feature on/off check the owner’s manual for model specific information.

Dishwasher Making a Slight Humming Noise But Will Not Run:

Models starting with GDF/GDT/PDT/CDT/DDT/ADT/ZDT: Add one pint of hot tap water to the bottom of the dishwasher and allow it to run for five minutes.

Is the Flood Float stuck?

GDF/GDT/PDT/CDT/DDT/ADT/ZDT models
All other models will require service.

Leak Detection Feature:

For models with an LCD display you may have a leak protection feature that is preventing your dishwasher from running.

If the above suggestions do not resolve the issue, service may be needed.

My dishwasher does not wash or rinse well.

If there is food or detergent residue left on your dishes, there are a few things you can do to resolve this issue.

Installation

Make sure the dishwasher is connected to the hot water line and not to cold.
Is the dishwasher level from side to side and front to back? Improper leveling can lead to a number of cleaning issues, including affecting how well it can drain the dirty water from the tub.
A drain hose installed over 72”H will not drain well and can affect wash performance.

Incoming Water

Check the water temperature. Proper water temperature is essential to achieve optimum results from your dishwasher and the detergent. Hot water is needed to dissolve and activate the detergent so that it can loosen and remove common food soils. The hot water heater should be set to deliver at least 120 degrees Fahrenheit water to the dishwasher.
To check the water temperature, run the hot water at the kitchen sink and measure the temperature of the running water with a candy or meat thermometer. Adjust the temperature of the water heater accordingly.
To be sure that the dishwasher is filling with the hottest possible water, run the hot water faucet at the kitchen sink prior to operating the dishwasher.
Avoid running the dishwasher during or immediately after hot water is being used for other activities, like filling a bathtub, etc.
Check the water pressure. The water pressure to the dishwasher should be 20 - 120 PSI (3/8” O.D. copper water line or 1/2” O.D. plastic water line).

Cycle Selection

Check the wash cycle selection. Select the appropriate cycle for the dish load. Selecting a short or light wash cycle may save water and energy, but may not provide proper wash action for a heavily soiled load. If food remains on the dishware after the cycle, a longer cycle may be required.
Use the added heat options to increase water temperature inside of the dishwasher. For example, use “Hot Start”, “Added Heat”, “Wash Heat Boost” or similar options if your dishwasher is equipped with these features.
On models with Single Rack wash or Wash Zones (Upper & Lower wash), make sure this feature is not selected.

Detergent / Rinse Aid

For optimal wash performance, we recommend using a high rated detergent, such as Finish® Quantum® Powerball®, and a rinse agent.
Do not use liquid dish detergents that are not made for automatic dishwashers.
Check the amount of detergent and the water hardness.

Food Debris

Excessive amounts of food may clog the dishwasher filters and reduce wash performance. If any jets (holes) within the wash arms are blocked, use a small object such as a paper clip or tweezers to loosen and remove the debris. Be careful not to damage the jets in any way as that will affect wash performance.
On models with a removable ultra-fine and fine filter, take out the filters and clean them. These filters should be cleaned once a month to ensure optimum wash performance. Dishwasher - How to Clean Fine and Ultra Filters
To prevent food debris from entering the dishwasher, scrape dishes before placing them in the dishwasher.

Proper loading will ensure optimal wash performance. For more information, visit: Dishwasher Loading Tips
Consult your Owner's Manual for proper loading for your model.

My dishwasher does not dry the dishes completely.

Some water remaining in the bottom of the dishwasher after completion of a dry cycle is normal. If your dishes are not drying properly, please check for the following conditions:

Water entering the dishwasher should be between 120 and 140 degrees Fahrenheit for best wash and dry performance. Run the faucet closest to the dishwasher prior to starting the dishwasher to purge cold water from the hot water line.
Unload the lower rack first. Water from the upper rack can spill on the lower rack, making the lower rack dishes wet.
Make sure that dishes are not touching. Fancy cookware can also keep dishes from drying properly. For example, dimples, indents or etching allows water to pool resulting in dishes remaining wet at the end of the cycle, they may require shaking off the water. Do not overload dishes.
Check the rinse aid dispenser and fill it if it is empty. Rinse aids prevent spots on glasses and promote drying by causing water to sheet off dishware and glassware. Rinse Aids, such as Jet-Dry®, can be purchased in your local grocery store.
Use “Heated Dry” This feature adds heat to promote drying.
If you do not want to use “Heated dry”, open the dishwasher door several inches immediately after the dishwasher turns off. This allows the warm moist air to escape the dishwasher and speeds up energy saving drying.
If you do not open the door when using the energy saving dry feature, dry times will be long. For energy saving drying, it is best to let your dishes dry overnight.
Power Dry replaces the Heated Dry button on models with this option. It can be added to any cycle but Rinse. Power Dry adds 65 minutes of dry time to the cycle. When the Clean light comes on, the fan will run for another 90 minutes or until the door is opened. Power Dry works differently on the Express Wash and eWash cycles:
Express Wash: The final rinse temperature is increased to aid in water evaporation, and adds 15 minutes of fan drying time to the end of the cycle.
eWash: Does not increase the rinse temperature. On this cycle, only the fan is used to dry the dishes. The dry time is 1.5 hours.
Use the available heat options on your dishwasher. Any that add heat will improve dry performance. These options have a variety of names. Look for buttons with names like “Added Heat”, “Wash Heat Boost”, “High Temperature Rinse”, and so on. Select one or all of these options. Some models have more than others and some models do not have any at all. If available to you, these options may improve drying performance by increasing the temperature of the water inside the dishwasher.
Use one of the cycles designed for heavy soil. These go by the name of “Cookware”, “Pots and Pans”, “Potscrubber”, and so on. These cycles add more heat than the “Normal” cycle and as a result, may improve drying performance for you.

If the above suggestions do not correct the situation, service will be required.

My dishwasher does not fill with water.

If your dishwasher is not filling with water, there are a few easy things you can do to resolve this issue:

Check Filter and Flood Float

The flood float keeps the dishwasher from overfilling with water. If stuck, it will prevent water from entering the dishwasher.

GDF/GDT/PDT/CDT/DDT/ADT/ZDT models
All other models will require service.

Drain Issues

If the dishwasher is not draining properly, it could prevent new water from entering the dishwasher.

On models with a removable ultra-fine and fine filter, take out the filters and clean them.

New Installation

If this is a new dishwasher being used for first time:

Pour 1 quart of water into the dishwasher. This will lubricate the pump seals and eliminate rattling and squealing.
Allow the dishwasher to run for up to 10 minutes
Check to see if water has entered the tub.

Mechanical Turn-to-Start Models

On models with a turn-to-start knob, there might be a slight delay of up to 3 minutes from when you start the dishwasher until the water valve turns on and water enters the dishwasher. This is normal.

If water has not entered the dishwasher after 5 minutes or more, the timer knob may have been advanced too far and the first fill was bypassed. If this is the case, next time you start the dishwasher, turn the knob just enough to hear the motor start.

What do the fault or error codes that appear on my dishwasher display panel mean?

Fault codes are programmed in many electronic dishwasher controls. These error, fault and function codes help GE Appliances service technicians quickly diagnose issues with the dishwasher. Here is a list of the various error, fault and function codes and some possible solutions for you to try. Not all codes are found on all models.
Before calling Service, you can try the following:

Fault Code	Definition	Solution
number + H	The dishwasher is in Delay Start mode.	For more information on this feature, please review Dishwasher Delay Start Option in your owner’s manual.
C1	The pump out during drain has exceeded 2 minutes.	Clean the air gap. Replace or reposition the hose. Run the disposer to clean it out. If problem persists, contact service.
C2	The total pump out cycle exceeds 7 minutes.	Press RESET to stop the beep.
C3	The dishwasher will not drain	Disconnect the power at the circuit breaker for about 30 seconds and then reset the dishwasher. If the problem persists, contact service.
C4	Machine filled twice after a power failure. Float switch stuck or failed. Clogged drain or sump.	Touch start and then cancel/reset. Tap on the float cover to un-stick the float. This is the plastic cover that looks like an upside down cup in the front left corner of the floor of the dishwasher. Also, check the sump area in the back bottom of the tub for debris. It looks like an upside down silverware basket and can become clogged. If the problem persists, contact service.
C5	The pump out time is too short.	Make sure that the water supply is turned on. Try the same cycle again. Tap on the float cover to un-stick the float. This is the plastic cover that looks like an upside down cup in the front left corner of the floor of the dishwasher.
C6	Water temperature is too low.	Water temperature coming into the dishwasher should be at least 120 degrees F. Run the faucet adjacent to the dishwasher prior to starting the dishwasher to purge any cold water from the line. Adjust the water heater temperature. Don't use the washing machine or take showers when using the dishwasher. Use options on the dishwasher to cause the machine to run longer and thus add more heat.
C7	The dishwasher's water temperature sensor circuit has become inoperative.	Disconnect the power at the circuit breaker for about 30 seconds and then reset the dishwasher. If the problem persists, contact service.
C8	This display indicates that the detergent cup is blocked from opening fully.	Remove obstruction (i.e. silverware, pan). Relatch door and wait 30 seconds for cup to open.
PF code	Indicates that there has been a power failure to dishwasher.	Simply select the desired cycle and options, press the Start pad and the dishwasher will function normally.
Cup Open	The detergent cup has not been closed. It's a reminder to add detergent and latch the cup closed.	When the problem occurs, the cycle will not start, but you can override by pressing the start pad again without opening the door. If this problem persists, contact service.
LEAK DETECTED	Possible leak is detected.	The cycle will be cancelled on models with leak detection. If LEAK DETECTED is displayed, contact service.
999	Possible leak detected on models with “Floor Protect with Alert” feature. All others: The unit's control needs to be reset.	Models with Floor Protect with Alert: The dishwasher will not start. Contact service. All Others: Reset the control.

Sometimes disconnecting power to the dishwasher for 30 seconds will clear the fault, error or function code, however there are some cases when further service may be required.

My dishwasher is leaking, over-suds, or floods.
My dishwasher is making an unusual noise.

There are many normal sounds you can hear from a dishwasher. Some sounds are normal, while others may be abnormal but have easy solutions. Here are some of the normal and abnormal sounds you may hear and how to correct them.

Normal

Clicking or Grinding Sound in the Control: Timer model dishwashers and some models with electronic controls will make clicking sounds as the dishwasher progresses through its cycle.
Some models of dishwashers with electronic controls have a motor driven electrical switching device in the control panel. This type of sound will be heard when the dishwasher is changing cycles, for example, when the dishwasher moves from circulation mode to pump-out mode. The sound is normal.
Humming: The dishwasher motor may make on and off humming sounds during operation that are normal. This sound occurs because:
The fan that cools the main pump motor is rotating.
The soft food disposer may be grinding up food waste.
The drain pump may be operating.
Pausing During Drain: Drain pump starts and stops several times during each drain. This helps pump out food debris more effectively. If your dishwasher pauses briefly or seems to start and stop during the draining period, this is normal operation.
Snapping Sound While Running:
Throughout the Cycle: A dishwasher fills and drains several times during the washing and rinsing cycles. Each time it begins to drain, a solenoid energizes, causing a definitive snapping sound. This will happen several times during each cycle depending on the model and options selected. This is normal, though some models do not have drain solenoids, so this sound will not be heard on all models.
Loud Snap Mid-Cycle: It is normal to hear a snapping sound when the detergent cup opens
Snapping When Opening the Door: It is normal to hear a snapping sound when the detergent cup opens as it hits the door or upper rack.
On flip cover detergent cups: The cover only opens to a 90 degree angle when in the wash cycle. When the door is opened at the end of the cycle you may hear a snap as the cup opens fully. The sound is normal.
On some models: You may hear a snap from the door latch as you open and close the dishwasher. This is normal.
Swishing or Sloshing: The dishwasher will make a swishing noise as the water is sprayed around inside the tub during the rinse cycles and the main wash.
Whining Noise: The dishwasher wash pump motor can make a whining sound when operating. This is normal.

Abnormal

Beeping: Occurs when the dishwasher is opened mid-cycle (including the dry cycle). Shut the door and hit start to allow the dishwasher to resume the cycle.
Grinding: Occurs when no water is in the dishwasher and the circulation pump is running.
Pipe Rattling/Banging/Booming: This is a household plumbing issue called water hammer. Please contact a local plumber to have an anti-hammer device installed.
Rattling: While the dishwasher is in operation, the water action can cause the dishes to rattle, and lightweight plastic objects can be forced out of the rack. Make sure the dishes and utensils are secure and not banging together. This rattling sound can be hard to distinguish from normal motor noises. To determine if a rattling noise is a loading issue, run the dishwasher again without any dishes. If the noise is not present, please consult the Owner's Manual for loading suggestions.
Rhythmic Knocking or Thumping: Most likely caused by the spray arm hitting something inside the dishwasher as the spray arm rotates. To solve the problem, rearrange dishware inside the dishwasher to provide clearance for the spray arms. The spray arms must be free to rotate for good wash performance.
Squealing or Rattling Pump Noise: If the dishwasher is new, it may not have any water in it. This can cause a “squeal” or “rattling” sound the first time it is used. The sound may also occur if the dishwasher is run after an extended period of time without any use.
Add one quart of water to the bottom of the tub and the noise should go away. The water lubricates the pump seals and keeps them quiet.
Refer to the installation instructions for more information about this sound.

If the above suggestions do not resolve the issue, service may be needed.

My dishwasher has a burning smell or other odors

Odors associated with new appliances are normal. The processes used during manufacturing often may leave a “newness” odor that may not dissipate until after several washing cycles. This condition is completely normal. You can alleviate this condition by running the dishwasher through several cycles using detergent.

A dishwasher will not normally retain odors. Odors present for extended periods of time should be considered abnormal.

Food Odors:

If abnormal odors are observed in the dishwasher, check for food particle residue on the tub bottom. If any particles are found, remove them.
Check around the pump inlet on the back right hand side of the tub bottom. Remove any paper, plastic or other debris that may be blocking the inlet to the pump.
Check the spray arm jets. If any jets are blocked, use a small object such as a paper clip to loosen the debris blocking the jets. Be careful not to damage the jets in any way as that will affect wash performance.
After performing the above operations, run the dishwasher with a full cup of detergent and nothing else inside. This should flush out the machine and eliminate the cause of food residue odor.
To prevent this from reoccurring, scrape off plates before placing them in the dishwasher. Remember, the dishwasher is not a food disposer.

Odor from dirty water in the tub:

Dirty water building up in the dishwasher between uses is an installation problem caused by an improperly installed drain hose. The installation instructions require either an air gap or a high drain loop. When this problem is observed, the drain hose was installed without either a high drain loop or an air gap. If there is no high drain loop, check your Installation Instructions or check with the installer (or plumber).

Plastic Tub Smell:

During initial use you may detect a distinctive smell that is attributed to tub material, chlorine bleach in detergent and the smell of rinse aid. This is normal and the smell will tend to dissipate during normal use.

Burning Odor:

Check for packing material on the heating element (on newly installed models).

Also, remove lower rack and check for something laying against the black heating element. Sometimes plastic articles can fall on the element. They will get hot and melt. Clean the item off the element and it will be ok to use again. Make sure the heating element is cool before touching it.

To remove plastic from the dishwasher Calrod® element: on Mechanical (Dial) Models

Advance the timer to the “Dry” cycle and allow heat for approximately. 4 minutes.
Advance the timer to the “OFF” position, unlatch the door and remove the lower rack.
Scrape the plastic off with a non-metallic object such as a wooden spoon. Use caution when scraping. The element will be hot.

To remove plastic from the dishwasher Calrod® element: on Electronic Models

Reset the dishwasher control by pressing the “Reset” pad if the dishwasher is not already off.
Wait approximately 30 minutes for heating element to cool down.
Open the door and remove the lower rack. Scrape the plastic off with a non-metallic object such as a wooden spoon.
Use caution when scraping.

Mildew Odor:

Mildew can be removed from the interior or gasket of the dishwasher, using one of the 2 cleaning solutions listed below:

Mix one gallon of water with 1/2 cup of chlorine bleach OR Mix one gallon of water with 1/2 cup of ammonia Wipe out the interior with a cloth or sponge Run the dishwasher through the rinse cycle to remove any residue before loading dishes.

Note: These solutions will not harm the interior, gasket or outside surface of the dishwasher. CAUTION: Mixing chlorine bleach and ammonia together will cause toxic fumes. DO NOT use them together. Only mix them separately with water. DO NOT use abrasive cleaners or concentrated cleaning agents such as Janitor in a Drum, laundry detergent, dish detergent, etc.

Running the dishwasher at least once per week can usually prevent this odor, especially if food residue is present.

My dishwasher door will not open.

If the dishwasher door will not open or is stuck, service is recommended.

My dishwasher door will not latch.

To minimize the possibility of electric shock, unplug the appliance from the power supply before attempting any maintenance or cleaning, or turn the house circuit breakers/fuses to the off position.

If the dishwasher door will not latch on a new installation:

Close the door and check both sides and the top of the door.
If the door is hitting the cabinets or screws under the counter, contact your installer to correct or consult your Installation Instructions.
On new dishwashers it may be necessary to push-in on the top center of the control panel while latching the door because the gasket is still stiff.
New gaskets may not yet have had an opportunity to seat properly.
Up to ten dishwasher cycles may be required for wash heat to help mold and seat the gasket. The gasket will become more pliable after a few uses.

If the dishwasher door will not latch on a new or existing installation:

Check your rack loading. Be sure all items are within the racks and do not stick out beyond the front or back of the dishwasher racks.
Also, check to be sure items do not fall through the lower rack. Items sticking through the lower rack may prevent the lower rack from rolling completely into the dishwasher and may also prevent rotation of the spray arm below the rack.
Make sure nothing, such as silverware, or other small items, obstructs the closing of the door.
On GDF/GDT/PDT/CDT/DDT/ZDT dishwasher models with adjustable racks, make sure the upper rack is in the correct position. The rack is adjustable up or down 2” but should not be raised or lowered on one side only. This prevents the door from closing all the way.

Dishwasher loading tips.

For optimal wash performance, it is important that dishes are loaded properly.

General

There is no need to pre-rinse dishes before loading. Just scrape off large pieces of food.
Load dishes with care to avoid chipping or breaking.
It is important to angle all items for proper drainage--especially those with concave bottoms to prevent them from holding water.
Ensure dishes are not stacked up on top of each other.
Make sure spray arm can rotate freely

Upper rack:

We recommend loading glasses, cups, saucers, dishwasher-safe plastic and wood items in the upper rack of your dishwasher.
Shallow items such as cups and small glasses should be loaded along the sides or less deeps areas of the upper rack. Tall, deep glasses, should be loaded in deeper areas of the upper rack, and placed so that they rest firmly against the tines.
When loading any item, it should face toward the water source in the center.
Make sure tall items clear the top of the top and/or upper spray arm.

Lower rack:

Place plates and saucers among the tines.
Platters should be loaded along the sides, in corners or in the back.
Never place glasses in the lower rack.
Items like bowls and casseroles fit in either of the corners. Be sure to place them at an angle, facing downward.
Items with heavy, dried-on and baked-on soils such as pots, pans and casseroles should be loaded in the lower rack with the open end down, facing directly toward the wash arm below the lower rack.

Silverware

Load silverware in the basket with handles facing down.
Place utensils in the basket or on the third rack and make sure they do not interfere with the spray arm.

Loading suggestions are also found in your Owner's Manual.

The inside of my dishwasher is discolored or stained.

The interior of the dishwasher is designed to resist staining; however, should staining occur, we recommend the following solutions:

Gray and/or brown stains: Can be a calcium or iron build-up. This is a water condition and may reappear after cleaning. To remove these stains, you can treat with citric acid crystals using the steps below:

Fill the detergent cup with three to four ounces of citric acid crystals and close the cup.
Run the dishwasher through a normal cycle.
Rinse thoroughly by running the dishwasher through another cycle without the crystals but with a full cup of detergent.
A severe mineral build up may require a second treatment to remove all of the accumulation.

Red, pink or orange stains:

This stain is not easily removed, but will fade over time.
To keep this from happening in the future, remove any excess tomato sauce from your dishes before loading them in the dishwasher.
Staining can also be minimized by running your dishwasher immediately after loading with dishes that have tomato sauce on them.

Green stains: Typically caused by specific types of detergents that contain dye or color pigments. Some gel-type detergents have been tested and proven to cause this staining after prolonged use. Switching to a different detergent is the best way to prevent these stains.

White stains/film: Can be caused by hard water minerals or an excess of detergent residue. Over time, hard water build-up can cause damage to components of the dishwasher.

You may want to consider installing a water softener.
Remove mineral build-up or detergent residue with the citric acid treatment described in the “Gray and/or brown stains” section.

Note: Citric acid is available in liquid or crystal form. We recommend the crystals because they will remain in the detergent cup until it is time to dispense the product, while the liquid is likely to run out before the detergent cup opens. Citric acid crystals are sometimes called “sour salt” and are available at some drug stores and most grocery stores in the canning or spice section. GE Appliances Parts also stocks Citric Acid Crystals. Replacement filters can be ordered.

Citric acid can be used in both plastic and stainless steel interior dishwashers.
This procedure should be completed in an empty dishwasher, though dishes/glassware with mineral or detergent build up can stay in the dishwasher,
Do not place silverware, aluminum items or other metals in the dishwasher during this process to avoid tarnishing those items.
Dishes or glasses with “patterns” should not be left in the dishwasher when doing a citric acid treatment. Some “patterns” can be damaged or washed off.

Rust / yellow stains:

Rust stains or yellow staining on the interior of a dishwasher are generally from one of three sources:

Stains from objects placed inside the dishwasher, such as pizza pans.
Rust stains appearing to originate on stainless steel parts inside the dishwasher.
Rust from the water supply.

Rust stains from objects placed inside the dishwasher can usually be lightened or removed with a citric acid treatment.

To remove these stains, you can treat with citric acid crystals following the steps below:

Fill the detergent cup with three to four ounces of citric acid crystals and close the cup.
Run the dishwasher through a normal cycle.
Rinse thoroughly by running the dishwasher through another cycle without the crystals but with a full cup of detergent.
Repeat the process if one treatment did not completely remove the staining.

To prevent a reoccurrence of rust, keep objects prone to rusting out of the dishwasher, or prevent them from coming in contact with the dishwasher tub.

This situation can occur on both plastic and stainless steel tub models.

Rusting of the Calrod® heating element, stainless steel screws, and stainless steel supporting brackets is usually caused by surface iron on those parts and is cosmetic.

Note: The parts themselves are not rusting.
The rust may show up on the part, on the tub bottom under the Calrod element, or on the tub surrounding the affected part. The rust stain can usually be lightened or removed with the citric acid treatment described above.
After one treatment, the rust stains will usually not reappear.

A yellow stain or ring under the heating element is a build-up of minerals that have come off the heating element during many dishwasher cycles.

This can be removed by wiping it with a mild cleanser and a towel.
Use non-abrasive cleansers on stainless steel tubs with this problem.
An overall yellow staining is probably caused by minerals from the household water supply (or coffee or tea stains), and can be cleaned using the citric acid treatment.

Rust coming from the house water supply could be the indication of a plumbing problem requiring the attention of a plumber.

The water itself could also contain rust. There are many types of filters available through plumbing contractors that can aid in the control of rust.
GE Appliances also recommends Iron-Out® for removing rust deposit from the interiors. Iron-Out® should be placed directly on the affected area for best results. DO NOT put Iron-Out® in the detergent cup to run it through a cycle.

Citric Acid:

Citric acid is available in liquid or crystal form. GE Appliances recommends the crystals because they will remain in the detergent cup until it is time to dispense the product, while the liquid is likely to run out before the detergent cup opens.

Citric acid crystals are sometimes called “sour salt” and are available at some drug stores and most grocery stores in the canning or spice section. GE Appliance Parts also stocks Citric Acid Crystals.
Citric acid can be used in both plastic and stainless steel interior dishwashers.
Do not place silverware, aluminum items or other metals in the dishwasher during this process to avoid tarnishing those items.
Dishes or glasses with “patterns” should not be left in the dishwasher when doing a citric acid treatment. Some “patterns” can be damaged or washed off.

What should the temperature of the water going into my dishwasher be?

For optimal cleaning performance and to prevent damage to dishes, water entering the dishwasher must be at least 120 degrees F and not more than 150 degrees F. Always make sure the dishwasher is connected to the hot water line, not the cold.

You can check your water temperature with a candy or meat thermometer: Turn on the faucet nearest the dishwasher, place the thermometer in a glass, and let the water run into the glass until the temperature stops rising (one minute or more).

If the water is not hot enough, your water heater may need to be adjusted. If you have a mechanical (knob) control dishwasher or your water heater is far from the dishwasher, it is a good idea to let the water run in the sink until it gets hot before starting the dishwasher. This makes sure the dishwasher is starting out with the hot water it needs for good wash and dry performance.

How much and/or what kind of detergent should I use in my dishwasher?

Using the correct detergent and a rinse agent will help your dishwasher provide a better wash.

DISHWASHER DETERGENT

Use only powder, liquid, tablet, or pod (packet) detergent designed specifically for automatic dishwashers. Any other types of soap may cause sudsing inside the dishwasher, resulting in poor wash performance and possibly suds and water on your kitchen floor.

GE Appliances recommends Finish® Quantum® Automatic Dishwashing Detergents.

Keep your detergent fresh and dry.

Store the detergent in container away from moisture to prevent lumps.
Do not put detergent in the cup until you are ready to run a cycle.
If powder detergent gets old or lumpy, throw it out; it will not clean effectively. Liquid, tablet, and pod detergents do not age.

Use the right amount of detergent for the job.

RINSE AGENT

Benefits of rinse agent

Improved dry performance
Prevents film from forming on dishes

Adding Rinse Agent Correctly:

Make sure the rinse aid is loaded in the designated dispenser in the dishwasher.

Make sure the dishwasher door is fully open.
Open the rinse agent dispenser cover.
Slowly add rinse agent until full. You may need to pause several times to allow rinse agent to settle.
Clean up any spilled rinse agent with a damp towel to prevent foam from forming inside the dishwasher.
Close the rinse agent cover.
Adjust the rinse agent setting to the desired amount using the adjuster (clockwise to increase, counterclockwise to decrease)
See your Owner's Manual for more information on detergent amount recommendations.

My dishwasher soap cup will not close.

IF THE SOAP CUP WILL NOT CLOSE CHECK THE FOLLOWING:

For models with a timer knob and a “turn-to-close” detergent cup:

Check to see if the timer has advanced to the “OFF” position.

Models with a timer knob must be in the “OFF” position for the detergent cup to close.
Turn the control knob from the off position, clockwise, all the way around, and back to the “OFF” position. Then try again to close the cup.

For models with a “turn-to-close” detergent cup and an electronic timer:

Press the “START” pad once. After about 10 seconds, press the “START” pad again. This will reset the control. The detergent cup should now lock shut.

For electronic models with a push to close detergent cup:

Check to be sure the cup is not overfilled with powdered detergent. If it is, remove the excess detergent. If using a detergent tablet or pod, be sure the tablet is not so large as to prevent closure of the cup cover. If it is, reposition the tablet or break it into smaller pieces.

For electronic control turn-to-close detergent cups:

If the cup is not working properly, the control (Normal light) should be blinking and beeping. This is because the detergent motor cannot find its home position.

If it is not blinking and beeping and the cup does not operate, it could be a problem with the detergent trip lever or the cup mechanism itself. You can try to reset the cup. Start the dishwasher and let it run for about 10 seconds. Press the Start pad which will initiate a reset. The dishwasher will run about 90 seconds while the unit pumps out and the detergent cup seeks home. If the detergent motor cannot find home, the control will blink and beep.

If the control does not blink or beep but the cup still does not operate, there is likely a problem with the mechanical part of the trip mechanism, a service call will be necessary.

If the above suggestions do not correct the situation, service will be required.

The timer on my dishwasher is not advancing

To minimize the possibility of electric shock, unplug the appliance from the power supply before attempting any maintenance or cleaning, or turn the house circuit breakers/fuses to the off position.

Dishwasher timer concerns can be classified into two general categories: The timer cannot be advanced manually and appears to be stuck, or the timer advances inconsistently.

The timer dial cannot be advanced manually and appears to be stuck.

Often caused by objects that prevent the detergent cup from opening, which affects the timer operation.
Check for items in the racks that may be blocking the detergent cup.
Make sure the detergent cup is fully closed at the start of a cycle and fully open at the end of a cycle.
The detergent cup should be almost fully open between the main wash and final rinse. If it is in any other position, try to open or close the cup, while at the same time rotating the timer. This should free it up.
Can be caused by a sticky substance between the timer dial and the control panel.
Sticky substances, like orange juice, etc. that get between the timer knob and the front of the control panel could bond the timer knob to the control panel.
This problem can be solved by gently pulling the knob away from the control panel and cleaning behind the knob with a damp cloth. Do not use excessive force.
If the knob cannot be pulled away from the control panel, service may be required.

Intermittent automatic timer advancement.

If the timer can be advanced manually, but does not advance automatically in spots for 30 minutes or more, the model may have a Delay Start feature.
Delay Start timers advance a couple of degrees every minute or so during most of the cycle; however, during certain parts of the cycle, they advance once every 30 minutes.
This gives the dishwasher extra time to clean.
The long pauses occur during “Delay Start”, “Hot Start”, “Normal Wash” and “Dry” cycles.
If you notice delay times substantially longer than 30 minutes, contact service.

If the above suggestions do not resolve the situation, service may be needed.

I selected Delay Start and now I want to cancel it.

Delay Start allow you to set the dishwasher now, but have it start later. Most models allow for 1 -8 hour delays, or even up to 12 depending on the model.

To cancel the Delay Start option:

Press the “Delay Start” pad until the hours of delay indicator goes off.
If the Delay Start pad does not have an Off selection: Use the Start or Start/Reset pad, depending on the model. On most models, pressing and holding the Start pad for 3 seconds will cancel any set cycle, including the Delay Start cycle.

For more information on the operation of your dishwasher, please consult the Owner's Manual.

The countdown timer on my Profile dishwasher displays different times or the time jumps around.

On electronic models with the countdown display, you may notice the dishwasher does not display the same time each time you start a cycle, and sometimes the countdown display time jumps around. This is normal.

All models with count down displays are “smart” dishwashers.

This means the dishwasher has a dirt and temperature sensor that measures wash conditions.
The dishwasher automatically adjusts the wash cycle for water temperature and soil levels.

These dishwashers also have a “memory”.

Remembers conditions from previous wash cycles.
When the dishwasher is started, the displayed time is an estimate, based on cycles selected and wash times from previous cycles.
As a result, the displayed run time at the start of a load may vary from wash load to wash load, even if the same options are always used.
If conditions are different than they were on recent previous cycles, the dishwasher will adjust wash times to give great results with the current soil load and water temperature.

If you notice a time “jump”, this is normal. It is the dishwasher's way of letting you know that the current cycle will run longer or shorter than what was expected because of the wash load conditions.

Should the cycle indicator lights stay on when the dishwasher is not in use?

Generally speaking, electronic control models have light emitting diode (LED) indicators that take extremely small amounts of electricity. The lights go off after a period of time if the dishwasher is not started. Pushing any button or opening and closing the door will re-illuminate the lights. If the dishwasher was started, the lights will remain on until the dishwasher door is opened at the end of the cycle.

The lights on timer models (turn-to-start) are neon lights. These take extremely small amounts of current to operate and are on whenever the dishwasher door is latched. As soon as the door is unlatched, the lights will go out.

On older models, indicators above cycle selection pad are flags (colored plastic indicators), not lights. These indicators remain visible as long as the feature is selected, but do not use any electricity to remain on.

It is best to refer to your Owner's Manual for information about light operation because the light features are model specific.

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