You must select your product’s category, and after that, the product for which you must validate model and series.
You will be shown a picture of the product, and the possible places where you can find the model and series information.
SERVICE AND STATUS
How can I request a service call?
At the bottom of Home Page, you will find the 'Technical Service' icon, click on 'Request Service'.
If you already have a user name, you can log-in to your account. If that is not the case, you will have to create an account. * Go to point 1.
In the next step, fill-in your personal info and address.
Next, fill-in the required service, select the previously registered products or you can register a new product *go to point 4, you must select a date to schedule the service you require and to write a short text describing the problem/service. Select the next button.
Confirm your information and your request will be completed. You will receive a confirmation e-mail.
How can I know my service status?
Log in to your account, you will have access to your service orders status.
In My service orders section, you will find your services’ detail and status.
Click on the Order detail button, you can read more about your service.
How can I find my local service provider?
To find your local service providers, go to the central bottom part of Home Page.
Click on Find locator, you must enable the “use my location” option in some browsers.
Fill-in your Postal Code to locate service providers.
You will see the providers closest to you.
The contact information for our Contact Center will appear below, in case you need them.
YOUR PRODUCT INFORMATION
How can I find my product’s information and characteristics?
In the right upper corner, you will find the tab: About my product.
Click on it and select the product you require.
In the page, select your product. You can filter by brand. The filter option is located in the left upper part.
The see product button helps you find the related information.
Pictures
Description
Parts and Accessories
Technical details
Videos
Manuals
How can I download my product’s owner’s manual?
Go to the About my product section.
In your product information, you will see the Owner’s manuals & downloads. You can download the corresponding manuals here.