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REFRIGERATORS

  1. My refrigerator is running, but it is not cool or cool enough
  2. If the refrigerator is running, but not cooling at all or is not cold enough, several factors may influence the temperature. Check the following:

    Check the temperature control settings:

    • For Dial or Digital Readout Models, adjust your temperature control by one number higher for a cooler temperature setting.
    • For Actual Temperature Readout Models, adjust your temperature control by one degree lower for a lower temperature setting.

    If this is a new unit:

    • Allow about 24 hours for the unit to cool down and stabilize after initial installation. If 24 has passed and the controls have been set properly but the unit is still warm, you may need to schedule service.

    Make sure that both the refrigerator and freezer contain a reasonable food load.

    • • Closed containers of water, food or non-perishables will help to stabilize the temperature. This is because the items in the refrigerator absorb the cold, and actually work to help the refrigerator maintain a steady temperature, in much the same way that ice cubes keep a drink cold. When you open the refrigerator door, the cool air rushes out and warm air rushes in. The more items in the refrigerator, the less cool air is needed to keep the refrigerator cold. Therefore, when you close the door again, the refrigerator returns to a stable temperature more quickly.

    Make sure refrigerator and freezer doors can close and can properly seal.

    • Check for large items, such as trays, platters, food items (like pizza boxes), and ice behind the ice bin that may interfere with door closure.
    • If the doors do not close on their own when partially opened, you may need to adjust the leveling legs or rollers so that the front is higher than the back. Keep adjusting the level until the door closes on its own when you open the door halfway (45 degree angle).
    • Make sure door gaskets are sealing properly.

    Check to see if large containers are placed against the back wall of the refrigerator.

    • The large containers in back may block the flow of cold air and adversely affect the temperatures in the refrigerator. Move the tall items so they don't block the air flow.

    Check to see if the condenser is dirty.

    • To minimize the possibility of electric shock, unplug the appliance before attempting any maintenance or cleaning.
    • When the condenser coils get dirty the sealed system does not operate as efficiently.
    • Some refrigerators (2001 and newer) have condenser coils in a location that does not require them to be cleaned. If your model has coils that need to be cleaned, directions will be in your owner's manual.
    • 2001 and newer compact refrigerators and smaller capacity top freezers still have coils to be cleaned.
    • If the owner's manual indicates the model has coils to be cleaned, follow the directions in the manual.

    Be sure the refrigerator is installed in an area where the temperature will not go below 60°F (16°C) or exceed 110°F.

    • Your refrigerator may not cool normally if installed outside of these temperature ranges.

    Verify that the refrigerator has proper air clearance.

    • In general, at least 1 inch of clearance is required on each side, top and back of the refrigerator. Clearance requirements may vary model to model. Please consult your owner’s user manual for specific requirements.

    Make sure the interior lights are going off when the doors are closed.

    • To check on most models, close the door slowly. The light should go out when the door opening is reduced to approximately 1 inch. If the light stays on, it may produce heat that affects your refrigerator temperature.
    • If the refrigerator door is misaligned, the light will stay on. If the light stays on, your refrigerator will not cool properly.

    If the refrigerator has just been serviced, it could still be in a diagnostic mode.

    • Disconnect power to your refrigerator for 30 seconds and this should clear the control panel. The refrigerator should now cool normally.

    If the above items do not fix the issue and you still have a no cool situation, you may need to schedule service.

    MAKE SURE YOU LEAVE THE UNIT PLUGGED IN UNTIL THE TECHNICIAN ARRIVES. This is to ensure that the symptoms will not disappear.

  3. My water dispenser is not working, dispenser is not getting water.
  4. To minimize the possibility of electric shock, unplug this appliance from the power supply or turn the house circuit breaker/fuse to the off position before attempting any maintenance or cleaning.

    If the icemaker is getting water, but there is no water to the dispenser, check the following:

    • If this is a new installation and the doors were removed, make sure the wiring harness is plugged in. The wiring harness is located under the upper freezer door hinge cover, or at the bottom of the freezer door, depending on the model. Consult your Installation Instructions for additional information.
    • The water reservoir tank or tubing could be frozen.
    • Located behind the vegetable drawers or on the left side of the fresh food compartment.
    • You would get water to the icemaker, but not the dispenser.
    • To rid the tank of the ice, check the set temperature on your controls. If it is set colder than the recommended setting in your Owner's Manual, adjust to a warmer setting.
    • On refrigerators with a water filter, a clogged water filter can prevent water from entering the icemaker and dispenser. This filter should be changed every six months or until the filter indicator light is on. To determine if the filter is clogged, remove the filter and replace with the bypass plug that was provided with the unit. If water is dispensed, the water filter is the issue.

    If these suggestions do not resolve the issue, we recommend service.

  5. My water dispenser is dripping or leaking water.
  6. It is not unusual to see a few drops of water dripping from the dispenser after having dispensed water. This is caused by pressure on the water line and changes in temperature causing some condensation to form and drip.

    • On models with a grill drip tray, you will need to be removed periodically and wiped dry.

    If water continues to drip long after the glass has been removed, service may be necessary.

  7. The water flow from my dispenser is slow.
  8. water dispenses slowly:

    • New installation: Make sure the cradle has been held down 2-3 minutes to allow the reservoir to fill completely (The reservoir is in refrigerator). This does not apply to Top Mount models with a water dispenser, because there is no reservoir. Note: It takes approximately 7 seconds to fill an 8 ounce glass.
    • Clogged or partially clogged filter: Can result in no water or slow running water from dispenser. Please change the filter. Filters should be changed every 6 months.
    • To confirm a clogged filter, please remove the filter and install the bypass plug. Try the dispenser, if the water flow improves from the dispenser, the filter is clogged and needs to be replaced.
    • If you need the bypass plug and one was not supplied with the refrigerator or has been misplaced, one can be ordered at no charge by calling 1-800-561-3344.
    • If there is new construction in your area, there can be more sediment entering the water system. This extra sediment can clog your filters more frequently than the recommended 6 months.

    Dribble:

    Dribble as defined as a small amount of water (few drops) that may miss the glass ONLY AFTER USAGE. This is due to a delay in the overall system.

    • Dribble can be minimized by the following actions:
    • Purge the tank, by holding down the dispenser for 2 to 3 minutes, to remove any trapped air that may be building pressure and causing the dribble.
    • A few drops is normal, but you can also prevent water from missing the glass and dripping down the cradle area by moving glass slower when removing it from the cradle.
    • You may need to periodically empty the recess grill and clean out underneath it to prevent overfilling and water dripping down the front of the refrigerator.
    • Also, remember the dispenser in the door will not operate unless the door is closed.

    If you have a new filter or the bypass in place and this is still occurring, service may be needed.

  9. The icemaker in my refrigerator is not working.
  10. If your icemaker is not producing any ice:

    • Ice production is dependent upon the temperature of the refrigerator. The refrigerator and icemaker must be at proper temperature.
    • The recommended fresh food temperature is 37 degrees F; the freezer temperature is 0 degrees F.
    • The icemaker must reach 16 degrees F before a cycle will begin.
    • If the temperature in the freezer is too warm, ice cubes will take longer to form or may not form at all. Try adjusting the freezer temperature.
    • A low food load in the freezer can affect the production of ice. More food in the freezer allows temperatures to remain more stable.
    • A clogged water filter can restrict water flow to the icemaker. Filters should be changed every 6 months. If your refrigerator has a water filter, try replacing your water filter.
    • If there is new construction in your area, there can be more sediment entering the water system. This extra sediment can clog your filters more frequently than the recommended 6 months.
    • If the rake that ejects the cubes is stuck, the icemaker cannot complete its cycle. Check for ice that may be in the way. Use caution: the icemaker mold may be hot.
  11. My refrigerator makes noise - is this normal?
    • A Chirping/barking/woof/howl sound can sometimes be heard as the damper door opens/closes.
    • A change in fan speed as the refrigerator responds to changes in temperature due to door opening.
    • A clicking/tic tock noise can be heard when the defrost timer switches on and off.
    • A click can be heard when the temperature control unit turns the unit on and off.
    • A boiling, gurgling, or knocking sound can be heard when the unit is running. This is caused by the circulation of refrigerant.
    • Gurgling sound in the door. This sound can be heard just after the door is closed because of the water in drain tube trap area. It can last several seconds.
    • A drip may be heard when defrost water is dripping into the pan beneath the refrigerator.
    • The icemaker will make a loud noise when cubes are dropped into the bucket.
    • A hum or click can be heard when the icemaker fills with water. This sound may be heard once or multiple times.
    • A cracking or popping sound can be heard when evaporator coils on Top Mount No Frost models are cooling after defrost.
    • Buzzing noises can be heard after getting water from the door dispenser. The noise should not last longer than 7 seconds.
    • Buzzing noise not related to dispensing water (above), The icemaker will make a buzzing sound when it's trying to fill with water. If the buzzing noise can be heard approximately every 15 minutes, check and make sure the water is turned on to the icemaker.
    • A snapping sound will be heard about 4 seconds after removing a glass from a dispenser. This is the sound of the dispenser chute closing.
    • A clicking noise may be heard after a power shortage. This stems from the compressor trying to re-start itself. The noise could last for 3 to 5 minutes.
    • A hissing, sizzling, buzzing, or arching noise may be heard on self-defrost models. This is produced when water drips on defrost heaters.
    • On new refrigerators it is not unusual for the door to whistle or squeak. This occurs because the gasket (rubber material around inner perimeter of the door) is sealing very tightly. This noise will stop in a few days once the gasket becomes more pliable.
    • Water lines supplying the refrigerator may make a loud bang due to a condition called “water hammer”. Water hammer is a knocking or banging noise in a water line that occurs when the water valve opens and closes. This is caused by high water pressure from the house going into the refrigerator.
    • A rattle or vibration noise will be heard if the icemaker is on but water is not supplied to it. It is recommended that when the unit is not hooked up to water that the icemaker is turned off.
    • Refrigerators with the Keurig® K-Cup Brewing System can make various noises and sounds related to the Keurig and Hot Water system.
  12. How do I replace the water filter in my refrigerator?
  13. WATER FILTER CARTRIDGE LOCATION

    • On Side-by-Side refrigerators with a water filter, the water filter cartridge is usually located in the back upper right corner of the fresh food compartment.
    • On Side-by-Side Built-In refrigerators, the water filter cartridge is typically located behind the top access panel, above the refrigerator doors. Consult your owner’s manual for the specific location for your model.

    WHEN TO REPLACE THE FILTER

    • Most models will have a replacement indicator light on your dispenser or temperature control panel. This light will indicate when it is time to replace your water filter.
    • These indicator lights vary by model. Consult your owner’s manual for specifics for your refrigerator.
    • When there is no filter replacement indicator light, we recommend a filter change every six months, or if the flow of water to the water dispenser or icemaker decreases, whichever comes first.

    REMOVING THE FILTER CARTRIDGE

    f you are replacing the cartridge, first remove the old one by slowly turning it to the left. Do not pull down on the cartridge. You may see a small amount of water drip down.

    Directions:

    1. To remove: Turn to the left about ¼ turn.
    2. Models without a replacement indicator light: Apply the month/year sticker or mark cartridge with the month/year it was installed to remind you to replace the filter.
    3. Fill the replacement cartridge with water from the tap to allow for better flow from the dispenser.
    4. Slowly turn the filter to the right until it stops. DO NOT OVERTIGHTEN. As you turn the cartridge, it will automatically raise itself into position. The cartridge will move about ½ turn.
    5. Run water from the dispenser for 3 minutes (about 1 ½ gallons) to clear the system and prevent sputtering.
    6. Reset the indicator light (on models with this feature): Press and hold the RESET WATER FILTER pad on the dispenser for 3 seconds until the light goes off or turns green. If you do not hold the Reset pad long enough, the light will stay on or remain red. If you hold the Reset pad too long, the light will go off and then come back on. Consult your owner’s manual for specific reset instructions for your refrigerator.
    7. A newly installed water filter cartridge may cause water to spurt from the dispenser.

    Note: We do not have a recycling program for water filters at this time.

    FILTER BYPASS PLUG:

    • You must use the filter bypass plug that came with the refrigerator when a water filter cartridge is not installed. The dispenser and icemaker will not operate without the filter or filter bypass plug.
    • If you need the bypass plug and one was not supplied with the refrigerator or has been misplaced, one can be ordered at no charge by calling 1-800-561-3344.

    REPLACEMENT FILTERS:

    • Additional filter cartridges can be purchased directly from GE Appliances.
    • For information specific to your refrigerator, please consult your owner's manual.
  14. The ice maker in my refrigerator is leaking water.
  15. To minimize the possibility of electric shock, unplug the appliance from the power supply before attempting any maintenance or cleaning.

    If the icemaker appears to be leaking water into the ice bucket or onto the floor:

    • Be sure the water line fittings are secure.
    • Check the water valve for leaks.
    • Water could be leaking from the fill tube extension.
    • The defrost water drain may be cracked or overflowing.
    • Check for water on the exterior of the refrigerator case.
    • Make sure the refrigerator is leveled.

    If the icemaker is leaking water onto the floor:

    • Turn off the icemaker and then turn off the water supply to the icemaker.
    • The water supply line is usually located under the kitchen sink.
    • Locate the cold water line and look for a small 1/4” copper line attached to it. Where these two lines meet, there will be a saddle valve. This is the shut-off valve. Turn this valve in a clockwise manner until it stops. This will shut off the water to the icemaker. If the water line is not connected under the sink, it should be in the basement or crawl space.
  16. There is water under the vegetable and fruit pans in my refrigerator.
  17. My refrigerator is too cold so my fruits and vegetables are freezing in my refrigerator.
  18. My refrigerator never shuts off, it runs too much.
  19. For refrigerators and freezers to maintain proper temperature, the compressor will run much of the time. Newer refrigerators have smaller, more powerful, high-speed compressors that are designed to run 80 % to 90% of the time. This makes them more energy efficient because the greatest amount of energy used when the compressor cycles on.

    Average operating temperatures:

    • Upright or Chest Freezer: 0 degrees F
    • Refrigerator: -5 to +8 degrees F (Freezer); 34 to 42 degrees F (Fresh Food)

    Factors that contribute to run time:

    • In extremely hot, humid areas, run time may approach 100%.
    • Loading the refrigerator or freezer with a large amount of food, especially warm or hot foods.
    • An empty or lightly loaded freezer. The freezer should be at least 3/4 full to maintain proper temperatures and reduce time.
    • When the door is opened, some of the heavy cold air slides out of the cabinet, pulling warm air in at the top.
    • Damaged or dirty door gaskets.
    • Blocked air vents in the freezer section.
    • Dirty condenser coils on model that do not have a NeverClean condenser.
    • Interior light not turning off when door is closed.
  20. How do I level my refrigerator?
  21. Many refrigerators have rollers, which enable you to move your refrigerator away from the wall for cleaning. They are located behind the bottom grille.

    Some rollers are adjustable and should be set so that they provide proper leveling of your refrigerator. The refrigerator should also be firmly positioned on the floor and the front is raised just enough that the doors close easily when opened less than 90 degrees. At 90 degrees or more, the door will remain still or swing open.

    For models with non-adjustable rollers, the front leveling legs are adjustable. When “2 Point Front Adjustable” is listed in the features, it means the front 2 legs or rollers can be adjusted.

    For adjustable rollers:

    1. To remove the grille, grab each side and pull straight forward. Some models have screws that need to be removed.
    2. To adjust the roller leg adjusting screw, turn it clockwise to raise, counter-clockwise to lower. Use an adjustable wrench (3/8 inch bolt) or pliers.
    3. The front of the refrigerator should be 1/4 inch higher than the rear. This should be measured using a level.
    4. Replace the grille.

    For units with leveling legs:

    1. Remove the base grille. Some model have screws holding the grille in place, remove screws. Some models have clips that snap out when the grille is pulled out.
    2. Insert a flat blade screwdriver into the slots on the leveling leg and turn clockwise to raise the refrigerator or counterclockwise to lower it.
    3. The front of the refrigerator should be 1/4 inch higher than the rear. This should be measured using a level.
    4. Replace the grille.
  22. My water filter light does not shut off, cannot reset it.
  23. After you change the filter the RESET WATER FILTER must be pressed and held until the red light goes off. On some models the light goes out, and others will turn green; either is considered normal. If you do not hold the pad in, the red light will stay on. Also, if you hold the pad in for a long period of time, the light will go off and then come back on. If this does not turn the red light off, having it checked by a service technician is recommended.

    If the unit is a bottom-mount refrigerator and uses the RPWFE water filter, it uses radio frequency identification (RFID) to detect leaks and monitor the filter status and will automatically reset the Replace Water Filter when a new RFID filter is installed. There is not a way to manually reset the water filter reminder. If the Replace Water Filter message will not disappear after replacing the filter, check the following:

    Incorrectly installed filter or by-pass plug.

    • When the filter or bypass is correctly installed, the word “FRONT” will be showing. If “BACK” is showing, then reverse the filter or bypass and reinstall.

    Incorrect filter.

    • The ID chip on the filter detects when a wrong or non-genuine GE Appliance part is used. If this happens, the dispenser will not work and the display may read “Leak Detected” or “Reset Water Filter”. Check on the back of the filter for the ID chip. This will be a black square outline under the label where it says “This side must face inward”.
    • If there is no chip under the label, it is not a genuine RPWFE filter.

    No filter or bypass is installed.

    • Either the RPWFE or the bypass plug must be installed for the dispenser to work.
    • If you need the bypass plug and one was not supplied with the refrigerator or has been misplaced, one can be ordered at no charge by calling 1-800-561-3344.

    Leak.

    • If there is a leak detected, the dispenser will shut off. This would require a service call to correct.

    If you have a new, genuine RPWFE filter or the bypass in place and the Reset Filter indicator still will not go away, service may be needed.

  24. What does the error code on my refrigerator mean?
  25. Fault codes are programmed in many electronic refrigerator dispenser controls. These error, fault and function codes help GE Appliance service technicians quickly diagnose issues with the refrigerator. A flashing green error, fault or function code will be displayed on the control panel when a failure has been detected. This will be accompanied by a beep. Here is a list of the most common error, fault and function codes and their definitions.

    Fault Code Definition
    FF Check frozen food for thawing because the temperature is rising too high.
    PF The power to the refrigerator has been interrupted.
    CI Check the icemaker for proper operation.
    dE The defrost system has not operated properly in the last 24 hours.
    CC Check the temperature controls because the temperature for the refrigerator is incorrect.

    The following may appear to be fault codes, but are normal:

    • tC: If the temperature display shows a tC (could look like an EC, an upside down F with a C, or something similar), this is not an error code, it is the Turbo Cool (tC) setting.
    • tF: If the temperature display shows a tF (Could look like an EF, an upside down F with an F, or something similar), this is not an error code, it is the Turbo Freeze (tF) setting.

    Before calling service, sometimes disconnecting power to the refrigerator for 30 seconds will clear the fault, error or function code; however there are some cases when further service may be required

  26. My freezer door pops open on my top mount refrigerator.
  27. It is not unusual on a two-door refrigerator for one door to pop open when the other door is being closed. The refrigerator and freezer sections are connected by air channels to allow air to pass between them. Slamming a door shut forces air from one cavity into the other, often pushing the second door open.

    If the freezer door stays open:

    • Check the leveling legs. The front of the refrigerator should be slightly higher than the back, to allow the door to close normally. When properly adjusted, the door will close smoothly and firmly on its own.
    • This does not apply to built-in models.
    • Check to see if the refrigerator door gasket is sealing properly. If not, wash the entire gasket with baking soda and water (1 part baking soda to 3 parts water), especially on the hinge side. Then lubricate the hinge side of the gasket with paraffin wax (not candle wax).
    • All refrigerator door gaskets are designed to rub the face of the refrigerator as they close. Keeping the gaskets clean and lubricated prevents them from dragging and restricting door closure.
    • Place heavier items in the freezer door compartments to provide some ballast (weight), since this is the smaller door and is more likely to pop open.
    • Make sure there is nothing in the freezer or refrigerator that is preventing a door from closing tightly.
  28. My side by side refrigerator doors are not aligned.
  29. Door alignment or adjustment can be done on all 2001 and newer side-by-side model refrigerators. This is part of the refrigerator installation and is not covered under the warranty. All units are shipped with the doors level.

    If the doors are uneven on a Side-by-Side model, use the bottom hinges to align, following the below instructions:

    • Locate the adjusting screws found on the underside of the bottom corner of the refrigerator door.
    • Using a 5/16” or 7/16” wrench, turn the door adjusting screw to the right to raise the door, to the left to lower it. (A nylon plug, imbedded in the threads of the pin, prevents the pin from turning unless a wrench is used.)
    • After one or two turns of the wrench, open and close the refrigerator door and check the alignment at the top of the doors.
    • If necessary, please repeat the above steps until the doors are aligned.

    You can also get information about aligning the doors in your installation instructions

  30. I have water on my floor.
  31. To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance cleaning.

    If you find water on the floor in front of your refrigerator, check the following:

    • If ice has accumulated on the floor of the freezer or under the fresh food vegetable pans, this could indicate a clogged drain tube. On most models, this would require a service call.
    • On Side-by-Side models, you may be able to clean the defrost tube yourself. Also, check the Owner's Manual for instructions.
    • Check the water valve to see if it is leaking or flooding. It may be stuck in the on position. If this appears to be the case, please schedule a service appointment.
    • Some leaks could be plumbing issues. Check the copper water line to the water valve. It may be loose or split. Please contact your local plumber if your leak appears to be coming from the copper line itself.
    • Check the plastic fill-line from the water valve to the icemaker. It may be loose or split. If this appears to be the case, shut the water off and tighten the water valve.
    • To shut water off, carefully pull refrigerator out from wall, locate water connection on back of refrigerator. It is usually on the right as you look at the back. Follow the copper water line to where it connects to your house water supply. In most homes it is located under the kitchen sink. There is a small shut-off valve at the connection; turn valve clockwise to shut water off.
    • Before you shut the water off, push the feeler arm of the icemaker up to shut the icemaker off.
  32. My refrigerator is leaking, sweating, or collecting moisture between the doors.
  33. On models with an Energy Saver feature:

    • A switch controls anti-sweat heaters that are around the freezer section walls or between the fresh food doors. These heaters are designed to prevent moisture from forming on your cabinet exterior and between the doors.
    • The Energy Saver feature gives you the option of turning your heaters off to cut some energy cost.

    If you are experiencing moisture between your refrigerator doors:

    • Check your fresh food and freezer doors for splits in the gasket. Gaps in the gaskets can also cause a moisture issue. Moisture on/around case: Moisture could be a result of improper clearances between the sides or top of the refrigerator and adjacent cabinets.
    • Check to see if your refrigerator has an Energy Saver feature. If your refrigerator has an Energy Saver feature, wipe the surface dry and turn the Energy Saver off or select “Set Here If Moisture Appears On Exterior.” Turning the Energy Saver feature off will increase the electricity used; however, the heaters will now be used help minimize moisture around the doors.

    If the moisture is toward the back of the case and you have proper air clearance, service may be needed.

  34. There is an odor in my refrigerator. What can I do?
  35. We do extensive taste and odor testing on all of our refrigerators and freezers. Your refrigerator does not contain any mechanical parts that will produce an odor or cause a bad taste in your food or ice cubes. When the refrigerator is new, there is a plastic odor because most components inside are made of plastic. This odor will dissipate with time. Odors can be difficult to get rid of because the refrigerator is an enclosed area.

    • To clean the walls and shelves we recommend a solution of one tablespoon of baking soda to one quart of warm water. Do not wash plastic parts from your refrigerator in your dishwasher.
    • Do not use bleach or ammonia. This can crack or damage the refrigerator liner. Also, cleaning products with a lemon scent are not recommended because the lemon odor may be permanently absorbed in the plastic parts of the refrigerator and may affect the food. You can spray under the refrigerator with Lysol spray for odor also.
    • You may also use Smells BeGone 12 fl oz., a deodorizer spray that is unscented, nontoxic, non-staining and non-allergenic which destroys odors and kills bacteria without leaving a fragrance behind.
    • Consult the Owner's Manual for further cleaning instructions.

    Odors or tastes come from food items placed in the refrigerator or freezer, such as unwrapped food or spills on the shelves or walls. We recommend you check all foods to make sure they are covered and airtight.

    Other methods for removing odors and tastes include:

    • Place a box of baking soda in the fresh food compartment and the freezer compartment to absorb odors.
    • Replace the baking soda according to the instructions on the box.
    • Activated charcoal is available in drug stores, or more commonly, in pet stores. Spread the activated charcoal in a small pan (such as a jellyroll pan) and place it in the refrigerator and/or the freezer. When the charcoal loses its effectiveness, it can be heated on low heat in the oven for a couple of hours to rejuvenate it. Activated charcoal is not the same as charcoal briquettes used for cooking on a grill.
    • Vanilla extract can be used to freshen the fresh food compartment, but not the freezer (because it will freeze). Place it in a small dish or saucer and place in the fresh food compartment for about 3 weeks.
  36. I have frost accumulation on my freezer walls or floor.
  37. To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.

    Causes for ice of the freezer wall:

    • High humidity
    • Heavy door openings
    • Warm food load
    • Packages resting against the rear wall
    • Packages keeping the door open

    After correcting these causes, the frost accumulation will go away in a few days. If not, check the following:

    • The door gaskets not sealing properly or are torn or split.
    • If gaskets need cleaning
    • If gaskets need to be replaced
    • Fan in the freezer not running.

    If the fan is not running or if these suggestions did not help, service will be required.

  38. My refrigerator is not working or running.
  39. If your refrigerator is not running or not cooling, check the following:

    • If a refrigerator is in the defrost cycle the compressor will not run until the defrost cycle is complete. The defrost cycle can be as long as 30 - 45 minutes.
    • Check controls and make sure thermostat is not turned down or off.
    • Check for lights in fresh food section, this will indicate you have power.
    • Refrigerator does not run would mean there will be no air coming from below the refrigerator. Air is drawn in from the front, across the condenser, and out the rear.
    • If there was a short power outage the compressor overload will cycle on and off (not the compressor) until the refrigerant system equalizes at which point the compressor will start and refrigeration will resume. There is no need to cycle the power for this to happen. This is a safety feature that protects the compressor in the event of a power failure or if the customer should unplug the unit and plug it right back in. This is an automatic feature and no customer intervention is required.
    • Refrigerator may be in the Demo Mode.

    If service is required, keep the refrigerator plugged in to make sure the symptoms do not disappear. This helps the technician better diagnose the refrigerator.

  40. How do I clean the inside of my refrigerator?
  41. It is best to clean the refrigerator at least once a year. To clean it properly, follow these steps:

    1. Turn the temperature control to OFF. Consult the Owner's Manual for instructions.
    2. Unplug the refrigerator.
    3. Mix together one to two tablespoon of baking soda and one quart of water.
    4. Wipe down the walls of the refrigerator with this solution, then rinse it with water.
    5. Wipe the refrigerator dry.
    6. Follow this same procedure with cleaning of door gaskets, vegetable drawers, ice storage bin, and all of the other plastic parts, glass shelves, and wire shelves. Be careful not to take glass from the refrigerator and place under hot water. The extreme temperature change may cause the glass to break.
    7. After cleaning the door gasket, apply a thin layer of petroleum jelly to the door gasket at the hinge side. This will keep the gasket pliable.

    Do Not:

    • Use abrasive cleaners.
    • Place any plastic parts or glass shelves in the dishwasher.
    • Place glass shelves from the refrigerator and place under hot water. The extreme temperature change may cause the glass to break.
  42. Where can I find the wiring diagram for my refrigerator?
  43. The wiring diagram (mini-manual/schematic) is packaged with each model. The most common location is listed below:

    • Behind the front grill (in the center or on the left side).
    • The left or right side by the condenser.
    • Inside the refrigerator section in the control panel.

    Note: The icemaker wiring diagram is molded on the inside front cover of the icemaker.

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